1) Any merchandise can be imported, except those that are expressly prohibited by the current legislation of your country, such as: used vehicles and motorcycles, asbestos in any of its forms, pornography, toxic industrial waste, among others.

2) We do not export - import merchandise that may cause alterations or damage the intellectual property of companies or registered trademarks. Therefore, we do not work with products with registered trademarks (national or international), replicas or any other type of counterfeit.

3) On occasion, the product to be imported, due to its nature, may be subject to approval, authorization or control by a supervisory service, so it is necessary to obtain it, in advance before the respective regulatory entity.

Always confirm with your business agent the type of merchandise befroe import it.

We cannot work with cargos that require highly special treatment. However, electronic or battery-powered products may be evaluated before the shipment. Contact us anytime, you can consult with your business agent.

In terms of size, the restrictions are given by the dimensions of a standard container. The maximum dimensions are:

• Height: 2.7 meters.

• Width: 2.3 meters.

• Length: 6 meters.

• Consider that for pricing purposes of our ocean freight service will depends on the volume (CBM) and gross weight (KGs).

• Consider that for pricing purposes of our Air freight service, only the volumetric weight or the kilograms (KG) used are considered for this type of transportation.

Yes, you can use the following Pandala Global services to store and ship merchandise to your country:

• Box service: we receive your merchandise from different manufacturers.

• We quote and ship to your country of origin.

• Competitive air and sea shipping rates.

We deliver to your country in the first container with space availability and/or directly by courier (DHL, FEDEX, TNT, etc.) for air shipments.

In the case of China we depend on the processing time of the manufacturers to our warehouses. In the case of your country, the procedures of your local Customs, shipping agent or courier respectively.

Absolutely, when your work with Pandala Global the negotiation process with factories is more effective and convenient because the trading service is carried out by our work team in China. In addition, you can save agency and local delivery costs to the port. However, the customer must bear the cost of shipping to our warehouse in China.

All the original documents will be sent by courier or airmail. These ones are: BL (Bill of Lading), Airway Bill (AWB), Commercial Invoice, Packing List, Certificate of Origin (FF) and additional Certificates in the case of requiring by the client or by one of the shipping agents in cooperation.